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Horizon CareOnline (Telehealth)

You can get online doctor and therapist visits using your phone, tablet or computer with Horizon CareOnline℠. This includes medical visits, therapy and psychiatry.

  • You do not need an appointment for urgent telehealth visits, and an ePrescription will be provided if you need one.
  • You need to schedule an appointment for behavioral health visits. Appointments are available between 7 a.m. and 11 p.m., seven days a week.

Enroll now. It’s easy. Follow these steps:

  1. Visit to get started.
  2. Fill in your name, email address and create a password to sign up.
  3. Select your location, date of birth and gender.
  4. Answer “YES” for health insurance, select Horizon NJ TotalCare (HMO D-SNP) and enter service key: HORIZON.
  5. Congratulations! You are now enrolled.

More ways to access Horizon CareOnline℠:

  • Call 1-877-716-5657 (TTY 711), weekdays, from 7 a.m. to 6 p.m., ET.
  • Email if you need help registering for or using Horizon CareOnline.

24/7 Nurse Line

Even more help is available through our dedicated Nurse Line! Call the 24/7 Nurse Line toll free 24 hours a day, seven days a week at 1-800-711-5952 (TTY 711).

You can get:

  • Immediate answers to general health questions
  • Access to caring experienced registered nurses

Find In-Network Doctors

If you need to find a new doctor who participates in one of our networks, our Doctor & Hospital finder makes it easy to find a health care professional who matches your needs.

Find In-Network Pharmacies

Search from more than 66,000 in-network pharmacies at Prime Therapeutics.

Find Covered Prescription Drugs

Find formulary drugs, prior authorization, and step therapy at Prime Therapeutics.