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Horizon CareOnline (Telehealth)

Telehealth - Get convenient medical care online, anytime.

We make it easy for you to stay in control of your health. Horizon CareOnline℠ allows you to talk privately with a licensed, board-certified CareOnline network provider via video or chat, 24 hours a day, seven days a week, using a web-enabled computer or mobile device - all for a $0 copay.

  • You do not need an appointment for urgent telemedicine visits, and an ePrescription will be provided if you need one.
  • You need to schedule an appointment for behavioral health visits (appointments are available between 7 a.m. and 11 p.m. ET, seven days a week).

How can I use it?
You can access Horizon CareOnline one of these two easy ways:

  • Sign in at HorizonBlue.com - Once you sign in, look for Telemedicine under Doctors and Care.
  • Prefer to go mobile? Download the Horizon Blue app from the App Store℠ or Google Play™. Or, text GetApp to 422-272. Once you download the app, look for Telemedicine when you sign into your account.

What can you use Horizon CareOnline for?
Horizon CareOnline gives you access to virtual therapy and psychiatry in addition to urgent care appointments for conditions like stomach pain, fever, skin irritations and more.

How often can you use it?
As often as you like. You get unlimited medical video visits with health care providers from the comfort of home, or wherever you are!

Here's how to get started:

  1. Visit HorizonBlue.com/register
  2. Enter your personal information. You will be asked to enter your member ID number, which can be found on your member ID card. Once you complete all of the fields, click Continue.
  3. Type in the characters you see in the box, read the disclaimer and check the box. Click Continue
  4. Create your username and password and select your security questions and answers.

Pdf ImageMore ways to access Horizon CareOnline.

Call 1-888-777-5075 (TTY 711), weekdays, from 7 a.m. to 6 p.m., ET.


If you need help registering for or using Horizon CareOnline, send an email to HorizonCareOnline@AmericanWell.com.

Our telehealth service allows its network doctors to ePrescribe in New Jersey through video visits only. Urgently needed telemedicine and behavioral health services are available in all states, although ePrescribing services may be restricted by state laws.

Telemedicine: Visit a doctor without leaving your house with Horizon CareOnline

View Transcript

Telemedicine makes it easy for you to talk with a doctor, especially during times where going into an office is not possible.

With Horizon Blue Cross Blue Shield of New Jersey’s telemedicine service, Horizon CareOnline, you can get care without leaving your home.

Horizon CareOnline lets you talk with a U.S. board-certified licensed doctor 24 hours a day, seven days a week, using video, chat or the phone. And all without an appointment.

Use Horizon CareOnline to get help with illnesses like colds, flu, fever, pink eye, rashes, stomach pain and more.

Best of all – you can use Horizon CareOnline as often as you’d like. You get unlimited visits with doctors, whenever you need them.

Using Horizon CareOnline is simple, and you have three ways to do it.

Visit HorizonCareOnline.com to enroll or log into your secure member web portal at HorizonBlue.com.

You can also call 1-877-716-5657 (TTY 711), 24 hours a day, seven days a week.

If you enroll online, you will need to enter your name, email address and create a password. Next, choose your current location, then enter your date of birth and gender.

To complete your enrollment, answer YES for health insurance, select Horizon Blue Cross Blue Shield of New Jersey and enter your service key: “HORIZON.”

Next, you will see a confirmation that your account has been created.

To start using Horizon CareOnline, click Get Started to see the first available provider, or Search by Name to find a specific provider.

Once you select a provider, click Start Visit. Tell the doctor what you would like to discuss.

Acknowledge receipt of the Notice of Privacy Practices, then click “Continue.”

Remember this important tip! Make sure you select a pharmacy when you start your session.

A doctor may prescribe medications as a result of your visit.

With Horizon CareOnline, we can help you get the care you need quickly and easily, all from the comfort of your home.

Frequently Asked Questions

A.

You can ask the doctor about:

  • Colds
  • Flu
  • Fever
  • Skin irritations
  • Abdominal pain
  • Sinusitis
  • And more

A.

Effective immediately and through the end of public health emergency and State of Emergency declared by Governor Murphy in Executive Order 103 of 2020, Horizon Blue Cross Blue Shield of New Jersey is waiving all member out-of-pocket costs for covered telemedicine services delivered by an in-network doctor or in-network mental health professional through Horizon CareOnline.

A.

As often as you like! You get unlimited medical video visits with doctors from the comfort of home or wherever you are.

More ways to get care.

  • Covered health services from an in-network health care provider can now be delivered over common video platforms like Facetime and Skype or through a telephone call through the end of public health emergency and State of Emergency declared by Governor Murphy in Executive Order 103 of 2020. These visits will be no cost to you.
    Covered services include routine care, therapy, mental health and substance use care, and diagnosis or treatment for COVID-19.
  • You also have no-cost, 24/7 access to licensed nurses who can provide doctor-approved information to help you make informed health care decisions. To access the 24/7 Nurse Line, please call 1-800-711-5952 (TTY 711).

Find In-Network Doctors

If you need to find a new doctor who participates in one of our networks, our Doctor & Hospital finder makes it easy to find a health care professional who matches your needs.

Find In-Network Pharmacies

Search from more than 66,000 in-network pharmacies at Prime Therapeutics.

Find Covered Prescription Drugs

Find formulary drugs, prior authorization, and step therapy at Prime Therapeutics.