Telemedicine - Get convenient medical care online, anytime.
We want you to have access to the quality care you need. Horizon CareOnline℠ lets you talk privately with a U.S. board-certified licensed medical doctor via video, chat or phone, 24 hours a day, seven days a week, no appointment needed.
Effective immediately and through June 30, 2020, Horizon Blue Cross Blue Shield of New Jersey is waiving all member out-of-pocket costs for covered telemedicine services delivered by an in-network doctor or in-network mental health professional through Horizon CareOnline.
Register now, so the service is ready whenever you need care. Just follow these steps:
- Visit HorizonCareOnline.com to get started.
- Fill in your name, email address and create a password to sign up.
- Select your location, date of birth and gender.
- Answer “YES” for health insurance, select Horizon Blue Cross Blue Shield of New Jersey and enter service key: HORIZON.
- Congratulations! You are now enrolled.
More ways to access Horizon CareOnline℠:
- Call 1-877-716-5657 (TTY 771), 24 hours a day, 7 days a week
If you need help registering for or using Horizon CareOnline, send an email to HorizonCareOnline@AmericanWell.com.
Frequently Asked Questions
What can I use Horizon CareOnline for?
You can ask the doctor about:
- Colds
- Flu
- Fever
- Skin irritations
- Abdominal pain
- Sinusitis
- And more
What does it cost?
Effective immediately and through June 30, 2020, Horizon Blue Cross Blue Shield of New Jersey is waiving all member out-of-pocket costs for covered telemedicine services delivered by an in-network doctor or in-network mental health professional through Horizon CareOnline.
How often can I use it?
As often as you like! You get unlimited medical video visits with doctors from the comfort of home or wherever you are.
More ways to get care.
- Covered health services from an in-network health care provider can now be delivered over common video platforms like Facetime and Skype or through a telephone call until June 30, 2020. These visits will be no cost to you.
Covered services include routine care, therapy, mental health and substance use care, and diagnosis or treatment for COVID-19. - You also have no-cost, 24/7 access to licensed nurses who can provide doctor-approved information to help you make informed health care decisions. To access the 24/7 Nurse Line, please call 1-800-711-5952 (TTY 711).