Breadcrumb

senior enjoying weather

Member Services

We're here to help

There are several ways to contact us so we can help you resolve your question or issue.

Call

Monday – Sunday from 8 a.m. to 8 p.m.
1-800-365-2223
(TTY call 711)

Medicare Advantage Members

October 1 through March 31
Monday – Sunday from 8 a.m. to 8 p.m.
1-800-365-2223
(TTY call 711)

April 1 through September 30
Monday – Friday from 8 a.m. to 8 p.m.
at 1-800-365-2223
(TTY call 711)

Medicare Prescription Drug Plan Members

Monday – Sunday, 24 hours a day
1-800-391-1906
(TTY call 711)

Horizon Blue Medicare Supplement Plan Members

Monday – Sunday from 8 a.m. to 8 p.m.
1-888-276-4299
(TTY call 711)

Horizon NJ TotalCare (HMO SNP) Members

Monday – Sunday, 24 hours a day
1-800-543-5656
(TTY call 711)

Email

Sign in to use our secure email to ask a question about your health coverage, enrollment, claims, premium bill and more. You will get a response from a Member Services Representative within two business days.

Find In-Network Doctors

If you need to find a new doctor who participates in one of our networks, our Doctor & Hospital finder makes it easy to find a health care professional who matches your needs.

Find In-Network Pharmacies

Search from more than 66,000 in-network pharmacies at Prime Therapeutics.

Find Covered Prescription Drugs

Find formulary drugs, prior authorization, and step therapy at Prime Therapeutics.