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Member Services

We're here to help

There are several ways to contact us so we can help you resolve your question or issue.

Contact Us

Horizon Blue Cross
Blue Shield of New Jersey
Three Penn Plaza East
Newark, New Jersey 07105

Monday – Sunday from 8 a.m. to 8 p.m.
1-800-365-2223
(TTY call 711)

Medicare Advantage Members

Horizon Blue Cross
Blue Shield of New Jersey
PO Box 10138
Newark, NJ 07101-9633

October 1 through March 31
Monday – Sunday from 8 a.m. to 8 p.m.
1-800-365-2223
(TTY call 711)

April 1 through September 30
Monday – Friday from 8 a.m. to 8 p.m.
at 1-800-365-2223
(TTY call 711)

Medicare Prescription Drug Plan Members

Horizon Blue Cross
Blue Shield of New Jersey
PO Box 10138
Newark, NJ 07101-9633

Monday – Sunday, 24 hours a day
1-800-391-1906
(TTY call 711)

Horizon Blue Medicare Supplement Plan Members

Horizon Blue Cross
Blue Shield of New Jersey
PO Box 1177
Newark, NJ 07101-1177

Monday – Sunday from 8 a.m. to 8 p.m.
1-888-276-4299
(TTY call 711)

Horizon NJ TotalCare (HMO SNP) Members

Horizon Blue Cross
Blue Shield of New Jersey
PO Box 1177
Newark, NJ 07101-1177

Monday – Sunday, 24 hours a day
1-800-543-5656
(TTY call 711)

Email

Sign in to use our secure email to ask a question about your health coverage, enrollment, claims, premium bill and more. You will get a response from a Member Services Representative within two business days.

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Find formulary drugs, prior authorization, and step therapy at Prime Therapeutics.