Notice of Nondiscrimination
Horizon Blue Cross Blue Shield of New Jersey complies with applicable Federal civil rights laws and does not discriminate against nor does it exclude people or treat them differently on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex, sexual orientation or health status in the administration of the plan, including enrollment and benefit determinations.
Horizon BCBSNJ provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and information written in other languages.
Contacting Member Services
Please call Member Services at 1-800-365-2223 (TTY 711) or the phone number on the back of your member ID card, if you need the free aids and services noted above and for all other Member Services issues, including:
- Claim, benefits or enrollment inquiries
- Lost/stolen ID cards
- Address changes
- Any other inquiry related to your benefits or health plan
Filing a Section 1557 Grievance
If you believe that Horizon BCBSNJ has failed to provide the free communication aids and services or discriminated on the basis of race, color, gender, national origin, age, or disability you can file a discrimination complaint also known as a Section 1557 Grievance. Horizon BCBSNJ’s Civil Rights Coordinator can be reached by calling the Member Services number on the back of your member ID card or by writing to the following address:
Horizon BCBSNJ – Civil Rights Coordinator
PO Box 317
Newark, NJ 07101
If you are not a Horizon BCBSNJ member, you may contact Horizon BCBSNJ's Civil Rights Coordinator by calling 1-866-660-6528 (TTY 711) or by writing to Horizon BCBSNJ's Civil Rights Coordinator at the above-referenced address.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
Office for Civil Rights Headquarters
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 1-800-537-7697
OCR Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.
Para ayuda en español, llame a 1-800-365-2223 (TTY 711).
HELP LINE
8 a.m. to 8 p.m.
Monday to Sunday
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711 (TTY)
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Horizon NJ TotalCare (HMO SNP) is an HMO Medicare Advantage Dual Special Needs plan with a Medicare contract and a contract with the State of New Jersey Medicaid Program. Enrollment in Horizon NJ TotalCare (HMO SNP) depends on contract renewal. Products are provided by HHNJ and Horizon Blue Cross Blue Shield of New Jersey, both of which are independent licensees of the Blue Cross and Blue Shield Association. Communications are issued by Horizon Blue Cross Blue Shield of New Jersey in its capacity as administrator of programs and provider relations for all its companies.
Medicare Supplement plans are provided by Horizon Insurance Company and Horizon Blue Cross Blue Shield of New Jersey Blue Cross and Blue Shield Association. Horizon Insurance Company (“HIC”) contracts with CMS to offer HMO, HMO-POS, PPO and Part D Medicare plans. Enrollment in HIC Medicare products depends on contract renewal. Products are provided by HIC and Horizon Blue Cross Blue Shield of New Jersey, both of which are independent licensees of the Blue Cross and Blue Shield Association. Communications are issued by Horizon Blue Cross Blue Shield of New Jersey in its capacity as administrator of programs and provider relations for all its companies.
Medicare Beneficiaries may enroll in Horizon Medicare Advantage and Medicare Rx Drug plans through the CMS Medicare Online Enrollment Center. For more information, contact Horizon Blue Cross Blue Shield of New Jersey at 1-877-234-1240, 8 am to 8 pm, Monday to Friday, Eastern Time. If you are speech or hearing-impaired, please call TTY# 711.
The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances and information requests. You may file a complaint or concern at Medicare Complaint Form.
The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross and Blue Shield Association. The Horizon® name and symbols are registered marks, , and OMNIASM and Horizon CareOnlineSM are service marks of Horizon Blue Cross Blue Shield of New Jersey of Horizon Blue Cross Blue Shield of New Jersey.
Horizon Blue Cross Blue Shield of New Jersey complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex, sexual orientation or health status in the administration of plan, including enrollment and benefit determinations.
Spanish (Español): Para ayuda en español, llame al 1-800-365-2223 (TTY 711).
Chinese (中文): 如需中文協助❜請致電 1-800-365-2223 (TTY 711).
© 2019 Horizon Blue Cross Blue Shield of New Jersey, Three Penn Plaza East, Newark, New Jersey 07105.